Customer Service from the Customer Perspective Today’s customers have had access to a wide range of customer service experiences. The options seem endless, and include talking in-person, communicating through emails or messages, and talking to an automated response system, to
Every business is bound to throw their chips into the battle of quality versus quantity at some point. More specifically, businesses often struggle with the decision of either spending more money right off the bat for quality or spending less
One of the most important aspects of business is its ability to innovate. It’s incredible the lengths that businesses go to differentiate themselves from the competition, when the solution could be as simple as changing a phone number. Vanity numbers
So, what is a vanity number? Basically, a vanity number is a telephone number that has a correspondence to a word or name. Businesses choose to have vanity numbers for many reasons, the biggest being it is easier to remember
Contact centers handle sensitive customer information all day long, such as personal addresses, credit card numbers, and even social security numbers. It can be easy to understand why some customers are apprehensive about sharing this information; without verification of a
With the New Year upon us, you may find yourself being asked frequently: “What’s your New Year’s resolution?” Though any time of the year is a good time to make important changes, the fresh start can motivate us to make
With the New Year just getting started, it is common for people to make resolutions in order to “better” themselves. In business, there are a number of easy ways to improve upon practices. One of the most effective ways to
The traditions of Christmas are something of wonder for little kids growing up. Decorating the Christmas tree, hanging up your stockings by the fireplace, and perhaps the yummiest of them all, leaving out milk and cookies for Santa. While a
‘Tis the season for holiday shopping! Most of us are involved in some sort of gift exchange, whether it be between friends, family, or a mixture of both. As we all begin to brace ourselves for the influx of holiday
During Christmas time, you can’t always make it out to the malls and wait in long lines for your child to see Santa. Many mobile apps are just a standard, prerecorded message that pauses five seconds to wait for your