Customer Elation provides call center services to clients who want the capabilities of a large call center with the attention and customization of a boutique shop. Our people, technology, size and expertise position us head-and-shoulders above any other call center company in the industry. Each of our clients has custom-designed programs constructed for specific customer interaction processes. All of our programs are designed for optimal customer experience– some of these programs include the following:
Inbound Call Center
Customer Service Outsourcing
Healthcare Program Enrollment
Healthcare Call Center Support
Medical Call Center Programs
Virtual Receptionist Service
Help Desk Call Center
Customer Elation’s state-of-the-art technology allows us to eliminate wasted resources. Our systems offer triple redundancy and all contacts are handled within our secure facilities. This means you can be sure of 100% quality control. In addition, our healthcare audit process ensures relevant data is HIPAA compliant and secure. When you partner with Customer Elation, your call center experience will be exceptional.
- Polite, friendly interactions handled by hard-working, reliable and loyal colleagues
- Stable workforce with low turnover ensuring continuity and consistency
- State-of-the-art technology providing efficiency and detailed reporting
- Digital recordings of all customer interactions
- A combination of customer and off-the-shelf technologies that improve agent utilization resulting in greater productivity and cost savings.