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4 Benefits of Live Answering Services for Entrepreneurs

Life as an entrepreneur can be difficult, yet rewarding.  You have the opportunity to use your skills as an independent leader and thinker to blaze a new trail.  Of course, throughout this process, there are specific challenges that arise, particularly

Britt Moore May 18, 2016 answering service, business, call center, Uncategorized Read more

Why Open Enrollment Programs are Perfect for Outsourcing

Why Open Enrollment Programs are Perfect for Outsourcing

Although seasonal jobs are beneficial in that they offer supplementary income and skill building opportunities, many individuals do not seek out these jobs due to their temporary nature.  People are rarely searching for a short-term position that they know will

Sydney Baker April 18, 2016 call center Read more

Corporate Call Center Managers Elevate Call Center Programs

Corporate Call Center Managers Elevate Call Center Programs

Nowadays, many jobs require individuals to take on an increasing amount of tasks.  This is often in an attempt to increase customer satisfaction either directly or indirectly.  Unfortunately, multitasking often leads to decreases in effectiveness whereas the specialization of jobs

Sydney Baker April 11, 2016 call center Read more

Best Call Center Agents Have These 4 Skills

Best Call Center Agents Have These 4 Skills

Every employment position requires certain skill sets.  This includes call center agents.  For a job requiring constant customer contact and problem solving, there are specific skills necessary to be successful. The essential skill set What are the qualifications? Thinking on

Sydney Baker April 2, 2016 call center Read more

Work From Home Agents vs. Brick & Mortar

Work From Home Agents vs. Brick & Mortar

Working remotely is becoming increasingly common as technology continues expanding to include a variety of formats.  This type of work can be beneficial for specific kinds of positions; however, for call center agents there are a variety of drawbacks. Disadvantages

Sydney Baker March 22, 2016 call center Read more

Data-Driven Call Center Strategy

Data-Driven Call Center Strategy

Data is a powerful tool.  Using results drawn from data can give you the confidence and backing to make more effective business tactics and ultimately changes.  This can apply to call center data. How to measure call center success Typical

Sydney Baker March 19, 2016 call center Read more

Maintaining Specialized Talent

Maintaining Specialized Talent

Healthcare is an ever-expanding, changing, and necessary field.  As science progresses and research develops, the education required to fill these healthcare positions is simultaneously advancing.  People are going to school to be specialized in a specific area of healthcare and

Sydney Baker March 9, 2016 call center Read more

What Does HIPAA-Compliance Look Like in a Call Center?

In a world where privacy hacks and silent background data collection is becoming ever-present, HIPAA-compliance is increasingly important for anyone with access to your medical information. What is HIPAA? You may have signed off on confidentiality forms if you work

Sydney Baker February 26, 2016 call center, HIPAA Read more

Luxury Brands + Outsourced Customer Service = A Perfect Match

Luxury Brands + Outsourced Customer Service = A Perfect Match

Luxury brands are the quintessential candidate for outsourced customer service. These top-notch companies need the best possible customer service for the high-value clients they handle each day. The level of courtesy, patience, and kindness shown on all calls with customers

Sydney Baker February 16, 2016 call center Read more

DTMF vs Live Call Center Agents

DTMF vs Live Call Center Agents

What is DTMF? DTMF stands for Dual Tone Multi Frequency.  It is more commonly known as Touch-Tone, previously AT&T’s registered trademark of DTMF.  It is the system activated when you dial the numbers on the keypad of your phone.  The

Sydney Baker February 10, 2016 call center, customer service Read more
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