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outsource call center

Customer Satisfaction: Divide and Conquer

As your company grows and expands, it’s hard to balance cost effective business strategies while maintaining outstanding customer satisfaction.  As Bain & Company explains, many businesses temporarily sacrifice customer service in order to reduce costs, and later boost customer service

Ann Pung May 25, 2018 answering service, customer service Read more

Call Center Outsourcing Myth: Call Quality is Better In-House

Call Center Outsourcing Myth: Call Quality is Better In-House

It’s no secret that many large companies are inclined to believe that their own employees are the best option as call center agents. Who better to satisfy the customers’ needs than the people who know the company best? Although this

Ann Pung January 21, 2016 call center, customer service Read more

Maintaining Good Customer Service

Maintaining Good Customer Service

The importance of maintaining good customer service for your business can’t be overstated. Not only do you call center agents provide the first impression and the face of your company, they are also in charge of resolving your customers’ disputes,

Ann Pung December 16, 2015 call center, customer service Read more

Keep It Local: Benefits of a Domestic Call Center

Keep It Local: Benefits of a Domestic Call Center

Outsourcing call centers can be a tempting option for businesses looking to lower costs, but often the initial savings don’t pay off in the long run. Local call centers provide invaluable benefits that outsourced call center can’t — and they

Ann Pung October 6, 2015 call center, customer service Read more
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