In a world of ever-changing technology, marketing strategies must continue to evolve in response. An essential field of marketing nowadays is based on location. As the mobile industry, particularly smart phone app technology, improves and expands, having correct location information
3 Tips for Entrepreneurs
As an entrepreneur, finding new ways to have a huge impact on the success and reach of your business is a continuous challenge. According to entrepreneur.com, however, it’s possible for small business owners to have a large global impact –
4 Benefits of Live Answering Services for Entrepreneurs
Life as an entrepreneur can be difficult, yet rewarding. You have the opportunity to use your skills as an independent leader and thinker to blaze a new trail. Of course, throughout this process, there are specific challenges that arise, particularly
Positive Leaders Encourage Workplace Positivity
“The key to successful leadership today is influence, not authority.” – Ken Blanchard Sometimes, leaders in the workplace think that portraying overpowering authority will help get tasks accomplished faster and more efficiently. In reality, leaders actually improve workplace morale and
Smartphones Are Making Us Smarter
Smartphones and smart devices are infiltrating our lives and the lives of many around the world. To more tech-resistant individuals, it’s concerning and sometimes annoying how distracted people are by their devices. There are even blanket statements out there describing
Lessons in Professionalism
Working in a call center is so much more than simply answering phone calls. Contact centers are complex, ever-changing ecosystems that can be perfect platforms for agents to learn a wide range of professional development skills. The following are give
3 Most Common Business Resolutions for the New Year
The beginning of a New Year is often time for reflection. Never is this truer than in business, where now is a time for organizing the past year’s events, as well as prioritizing and planning for the year ahead. It
INTN1000: How to Hire an Intern
In today’s job market, experience can separate one candidate from the next. This is especially critical for the college students, since the majority of them will begin their first professional job after graduation. They seek out experiences, such as internships,
Why is Customer Experience So Important?
According to the 2014 Call Center Executive Priorities Report, 68% of businesses plan to increase their customer management spending to better their overall customer experience. But why is customer experience so important? Though there are many reasons why you should
“YT?” Pros and Cons of Live Chat
“Thank you for calling (insert company name here); the next available employee will be with you shortly, please hold.” We’ve all heard horror stories about being put on hold by customer service hotlines—complete with monotone automated messages and irritating music.