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Are You There? Finding The Location of Your Customer

In a world of ever-changing technology, marketing strategies must continue to evolve in response.  An essential field of marketing nowadays is based on location.  As the mobile industry, particularly smart phone app technology, improves and expands, having correct location information

Ann Pung June 15, 2018 business, customer service Read more

3 Tips for Entrepreneurs

As an entrepreneur, finding new ways to have a huge impact on the success and reach of your business is a continuous challenge.  According to entrepreneur.com, however, it’s possible for small business owners to have a large global impact –

Ann Pung June 8, 2018 answering service, business Read more

4 Benefits of Live Answering Services for Entrepreneurs

Life as an entrepreneur can be difficult, yet rewarding.  You have the opportunity to use your skills as an independent leader and thinker to blaze a new trail.  Of course, throughout this process, there are specific challenges that arise, particularly

Ann Pung May 18, 2016 answering service, business, call center, Uncategorized Read more

Positive Leaders Encourage Workplace Positivity

“The key to successful leadership today is influence, not authority.” – Ken Blanchard Sometimes, leaders in the workplace think that portraying overpowering authority will help get tasks accomplished faster and more efficiently.  In reality, leaders actually improve workplace morale and

Ann Pung May 9, 2016 business, customer service Read more

Smartphones Are Making Us Smarter

Smartphones Are Making Us Smarter

Smartphones and smart devices are infiltrating our lives and the lives of many around the world.  To more tech-resistant individuals, it’s concerning and sometimes annoying how distracted people are by their devices.  There are even blanket statements out there describing

Ann Pung April 27, 2016 business Read more

Lessons in Professionalism

Lessons in Professionalism

Working in a call center is so much more than simply answering phone calls. Contact centers are complex, ever-changing ecosystems that can be perfect platforms for agents to learn a wide range of professional development skills. The following are give

Ann Pung January 14, 2016 business, call center Read more

3 Most Common Business Resolutions for the New Year

3 Most Common Business Resolutions for the New Year

The beginning of a New Year is often time for reflection. Never is this truer than in business, where now is a time for organizing the past year’s events, as well as prioritizing and planning for the year ahead. It

Ann Pung January 4, 2016 business Read more

INTN1000: How to Hire an Intern

INTN1000: How to Hire an Intern

In today’s job market, experience can separate one candidate from the next. This is especially critical for the college students, since the majority of them will begin their first professional job after graduation. They seek out experiences, such as internships,

Ann Pung November 3, 2015 business No Comments Read more

Why is Customer Experience So Important?

Why is Customer Experience So Important?

According to the 2014 Call Center Executive Priorities Report, 68% of businesses plan to increase their customer management spending to better their overall customer experience. But why is customer experience so important? Though there are many reasons why you should

Ann Pung October 23, 2015 business, customer service No Comments Read more

“YT?” Pros and Cons of Live Chat

“YT?” Pros and Cons of Live Chat

“Thank you for calling (insert company name here); the next available employee will be with you shortly, please hold.” We’ve all heard horror stories about being put on hold by customer service hotlines—complete with monotone automated messages and irritating music.

Ann Pung September 27, 2015 business, customer service No Comments Read more
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