Data is a powerful tool. Using results drawn from data can give you the confidence and backing to make more effective business tactics and ultimately changes. This can apply to call center data. How to measure call center success Typical
Healthcare is an ever-expanding, changing, and necessary field. As science progresses and research develops, the education required to fill these healthcare positions is simultaneously advancing. People are going to school to be specialized in a specific area of healthcare and
In a world where privacy hacks and silent background data collection is becoming ever-present, HIPAA-compliance is increasingly important for anyone with access to your medical information. What is HIPAA? You may have signed off on confidentiality forms if you work
Luxury brands are the quintessential candidate for outsourced customer service. These top-notch companies need the best possible customer service for the high-value clients they handle each day. The level of courtesy, patience, and kindness shown on all calls with customers
What is DTMF? DTMF stands for Dual Tone Multi Frequency. It is more commonly known as Touch-Tone, previously AT&T’s registered trademark of DTMF. It is the system activated when you dial the numbers on the keypad of your phone. The
In business, it’s inevitable that you will miss a phone call from time to time. You simply can’t be expected to juggle phone calls, emails, and meetings without missing a beat or two. What many people don’t realize is that
Personalizing the experience Create the feeling of empathy Empathy connects us as humans, makes us interested in how others are feeling, and is the essential building block of conversation that flows freely and naturally. It is “the ability to identify
It’s no secret that many large companies are inclined to believe that their own employees are the best option as call center agents. Who better to satisfy the customers’ needs than the people who know the company best? Although this
Working in a call center is so much more than simply answering phone calls. Contact centers are complex, ever-changing ecosystems that can be perfect platforms for agents to learn a wide range of professional development skills. The following are give
Call centers add value to all kinds of businesses, but the first question executives ask before taking on any business expense is usually, “How much is this going to cost me?” Call center agents more than simply their hourly wage;