In a world of ever-changing technology, marketing strategies must continue to evolve in response. An essential field of marketing nowadays is based on location. As the mobile industry, particularly smart phone app technology, improves and expands, having correct location information
3 Tips for Entrepreneurs
As an entrepreneur, finding new ways to have a huge impact on the success and reach of your business is a continuous challenge. According to entrepreneur.com, however, it’s possible for small business owners to have a large global impact –
Customer Satisfaction: Divide and Conquer
As your company grows and expands, it’s hard to balance cost effective business strategies while maintaining outstanding customer satisfaction. As Bain & Company explains, many businesses temporarily sacrifice customer service in order to reduce costs, and later boost customer service
4 Benefits of Live Answering Services for Entrepreneurs
Life as an entrepreneur can be difficult, yet rewarding. You have the opportunity to use your skills as an independent leader and thinker to blaze a new trail. Of course, throughout this process, there are specific challenges that arise, particularly
Positive Leaders Encourage Workplace Positivity
“The key to successful leadership today is influence, not authority.” – Ken Blanchard Sometimes, leaders in the workplace think that portraying overpowering authority will help get tasks accomplished faster and more efficiently. In reality, leaders actually improve workplace morale and
Smartphones Are Making Us Smarter
Smartphones and smart devices are infiltrating our lives and the lives of many around the world. To more tech-resistant individuals, it’s concerning and sometimes annoying how distracted people are by their devices. There are even blanket statements out there describing
Why Open Enrollment Programs are Perfect for Outsourcing
Although seasonal jobs are beneficial in that they offer supplementary income and skill building opportunities, many individuals do not seek out these jobs due to their temporary nature. People are rarely searching for a short-term position that they know will
Corporate Call Center Managers Elevate Call Center Programs
Nowadays, many jobs require individuals to take on an increasing amount of tasks. This is often in an attempt to increase customer satisfaction either directly or indirectly. Unfortunately, multitasking often leads to decreases in effectiveness whereas the specialization of jobs
Best Call Center Agents Have These 4 Skills
Every employment position requires certain skill sets. This includes call center agents. For a job requiring constant customer contact and problem solving, there are specific skills necessary to be successful. The essential skill set What are the qualifications? Thinking on
Work From Home Agents vs. Brick & Mortar
Working remotely is becoming increasingly common as technology continues expanding to include a variety of formats. This type of work can be beneficial for specific kinds of positions; however, for call center agents there are a variety of drawbacks. Disadvantages