Life as an entrepreneur can be difficult, yet rewarding. You have the opportunity to use your skills as an independent leader and thinker to blaze a new trail. Of course, throughout this process, there are specific challenges that arise, particularly
Positive Leaders Encourage Workplace Positivity
“The key to successful leadership today is influence, not authority.” – Ken Blanchard Sometimes, leaders in the workplace think that portraying overpowering authority will help get tasks accomplished faster and more efficiently. In reality, leaders actually improve workplace morale and
Corporate Call Center Managers Elevate Call Center Programs
Nowadays, many jobs require individuals to take on an increasing amount of tasks. This is often in an attempt to increase customer satisfaction either directly or indirectly. Unfortunately, multitasking often leads to decreases in effectiveness whereas the specialization of jobs
Lessons in Professionalism
Working in a call center is so much more than simply answering phone calls. Contact centers are complex, ever-changing ecosystems that can be perfect platforms for agents to learn a wide range of professional development skills. The following are give
5 Quality Assurance Tips & Tricks
Exceptional quality assurance (QA) is the key to any successful call center. It ensures that your customer receive a consistently great experience, that your business is positively and enthusiastically represented, and can be used to help fine-tune procedures for the