Working in a call center isn’t always easy. Customers often call when they are upset or dissatisfied, and agents sometimes listen to one complaint after another. Call center agents are tasked with quickly resolving the issues or irate customers, which
We all know that good customer service is an essential part of any thriving business. But what exactly makes for a good call center agent? Great agents have several traits in common: Must-Haves: Being a people person. This is arguably
(And Why The Phone is a Great Place to Make It!) There is an old saying that goes, “You never get a second chance to make a first impression.” Nowhere is this truer than in business. Your customers’ first interaction
Outsourcing call centers can be a tempting option for businesses looking to lower costs, but often the initial savings don’t pay off in the long run. Local call centers provide invaluable benefits that outsourced call center can’t — and they
Contact centers handle sensitive customer information all day long, such as personal addresses, credit card numbers, and even social security numbers. It can be easy to understand why some customers are apprehensive about sharing this information; without verification of a