Vanity numbers are those catchy phone numbers, such as 1-800-FLOWERS or 1-800-GOTJUNK, that make it easy to identify the business and remember how to contact them. While some businesses may have mixed feelings about vanity numbers, they have many advantages.
Happy Thanksgiving!
Thank you, from Elation Answering Service. We have a lot to be thankful for this Thanksgiving. We want to say thank you to the people who allow us to continue to do what we do. We want to say thank you
What Does “HIPAA Compliant” Mean to an Answering Service?
The importance of client confidentiality is undeniable in the answering service industry. There is already an expected element of anonymity with telephone communication, and it is of the utmost importance that businesses instill a level of trust with their clients.
Common Answering Service “Tricks”
“Trick or treat!” It is a common phrase this time of year, and one that is meant for holiday celebrations. “Tricks” however, can occur anytime during the year, and in any setting, including answering services. What kinds of “tricks” are
How to Provide Exceptional Customer Service on the Phone
The value of quality customer service is priceless—in fact, it can make all the difference for your business. Good customer service can lift a business in to profound success, while bad customer service can be incredibly detrimental to a business’
Why Hire a Virtual Receptionist?
Why Hire a Virtual Receptionist? Imagine a world where your business no longer has to deal with the hassle of hiring new employees—something that, let’s be honest, isn’t everyone’s favorite task. This may sound like an outlandish concept; however, having