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3 Tips for Entrepreneurs

As an entrepreneur, finding new ways to have a huge impact on the success and reach of your business is a continuous challenge.  According to entrepreneur.com, however, it’s possible for small business owners to have a large global impact –

Ann Pung June 8, 2018 answering service, business Read more

Customer Satisfaction: Divide and Conquer

As your company grows and expands, it’s hard to balance cost effective business strategies while maintaining outstanding customer satisfaction.  As Bain & Company explains, many businesses temporarily sacrifice customer service in order to reduce costs, and later boost customer service

Ann Pung May 25, 2018 answering service, customer service Read more

4 Benefits of Live Answering Services for Entrepreneurs

Life as an entrepreneur can be difficult, yet rewarding.  You have the opportunity to use your skills as an independent leader and thinker to blaze a new trail.  Of course, throughout this process, there are specific challenges that arise, particularly

Ann Pung May 18, 2016 answering service, business, call center, Uncategorized Read more

The True Cost of a Missed Call

The True Cost of a Missed Call

In business, it’s inevitable that you will miss a phone call from time to time. You simply can’t be expected to juggle phone calls, emails, and meetings without missing a beat or two. What many people don’t realize is that

Ann Pung February 2, 2016 after hours, answering service Read more

“Please Hold.” How to Handle Long Hold Times

“Please Hold.” How to Handle Long Hold Times

It is something everyone has gone through. It is an experience that can cause feelings of frustration and anger for you as the customer. It can also make you feel as though your time is being wasted and that the

Ann Pung November 20, 2015 answering service, customer service Read more

Local Accents Increase Customer Satisfaction

“Hello, customer service. How may I help you?” With just those eight words, a customer may already be dreading having called customer service. No matter how simple a question they had, it’s now become a chore and will take up

Ann Pung September 17, 2015 answering service, customer service Read more

“Your Call May Be Monitored…

“Your Call May Be Monitored…

…or Recorded for Quality Assurance Purposes.” After hearing this statement over and over again while on hold or before speaking to some customer service representative, we have all grown accustomed to the idea that what we are about to say

Ann Pung September 4, 2015 answering service, customer service No Comments Read more

What Does “Customer Service” Mean to a Customer?

What Does “Customer Service” Mean to a Customer?

Customer Service from the Customer Perspective Today’s customers have had access to a wide range of customer service experiences. The options seem endless, and include talking in-person, communicating through emails or messages, and talking to an automated response system, to

Ann Pung July 30, 2015 answering service, customer service Read more

Cost Efficient vs Lower Sticker Price

Cost Efficient vs Lower Sticker Price

Every business is bound to throw their chips into the battle of quality versus quantity at some point. More specifically, businesses often struggle with the decision of either spending more money right off the bat for quality or spending less

Ann Pung July 16, 2015 answering service, customer service No Comments Read more

1-800-DO-U-NEED?

1-800-DO-U-NEED?

One of the most important aspects of business is its ability to innovate. It’s incredible the lengths that businesses go to differentiate themselves from the competition, when the solution could be as simple as changing a phone number. Vanity numbers

Ann Pung June 1, 2015 answering service No Comments Read more
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