As an entrepreneur, finding new ways to have a huge impact on the success and reach of your business is a continuous challenge. According to entrepreneur.com, however, it’s possible for small business owners to have a large global impact –
Customer Satisfaction: Divide and Conquer
As your company grows and expands, it’s hard to balance cost effective business strategies while maintaining outstanding customer satisfaction. As Bain & Company explains, many businesses temporarily sacrifice customer service in order to reduce costs, and later boost customer service
4 Benefits of Live Answering Services for Entrepreneurs
Life as an entrepreneur can be difficult, yet rewarding. You have the opportunity to use your skills as an independent leader and thinker to blaze a new trail. Of course, throughout this process, there are specific challenges that arise, particularly
The True Cost of a Missed Call
In business, it’s inevitable that you will miss a phone call from time to time. You simply can’t be expected to juggle phone calls, emails, and meetings without missing a beat or two. What many people don’t realize is that
“Please Hold.” How to Handle Long Hold Times
It is something everyone has gone through. It is an experience that can cause feelings of frustration and anger for you as the customer. It can also make you feel as though your time is being wasted and that the
Local Accents Increase Customer Satisfaction
“Hello, customer service. How may I help you?” With just those eight words, a customer may already be dreading having called customer service. No matter how simple a question they had, it’s now become a chore and will take up
“Your Call May Be Monitored…
…or Recorded for Quality Assurance Purposes.” After hearing this statement over and over again while on hold or before speaking to some customer service representative, we have all grown accustomed to the idea that what we are about to say
What Does “Customer Service” Mean to a Customer?
Customer Service from the Customer Perspective Today’s customers have had access to a wide range of customer service experiences. The options seem endless, and include talking in-person, communicating through emails or messages, and talking to an automated response system, to
Cost Efficient vs Lower Sticker Price
Every business is bound to throw their chips into the battle of quality versus quantity at some point. More specifically, businesses often struggle with the decision of either spending more money right off the bat for quality or spending less
1-800-DO-U-NEED?
One of the most important aspects of business is its ability to innovate. It’s incredible the lengths that businesses go to differentiate themselves from the competition, when the solution could be as simple as changing a phone number. Vanity numbers