Every employment position requires certain skill sets. This includes call center agents. For a job requiring constant customer contact and problem solving, there are specific skills necessary to be successful. The essential skill set What are the qualifications? Thinking on
Working remotely is becoming increasingly common as technology continues expanding to include a variety of formats. This type of work can be beneficial for specific kinds of positions; however, for call center agents there are a variety of drawbacks. Disadvantages
Working in a call center is so much more than simply answering phone calls. Contact centers are complex, ever-changing ecosystems that can be perfect platforms for agents to learn a wide range of professional development skills. The following are give
Call center agents have a difficult job; they speak to many customer every day, and often those customers are calling because they are upset or frustrated. An agent’s day can also be unpredictable, as they are called upon to perform