“The key to successful leadership today is influence, not authority.” – Ken Blanchard Sometimes, leaders in the workplace think that portraying overpowering authority will help get tasks accomplished faster and more efficiently. In reality, leaders actually improve workplace morale and
5 Quality Assurance Tips & Tricks
Exceptional quality assurance (QA) is the key to any successful call center. It ensures that your customer receive a consistently great experience, that your business is positively and enthusiastically represented, and can be used to help fine-tune procedures for the
“Your Call May Be Monitored…
…or Recorded for Quality Assurance Purposes.” After hearing this statement over and over again while on hold or before speaking to some customer service representative, we have all grown accustomed to the idea that what we are about to say