“Hello, customer service. How may I help you?” With just those eight words, a customer may already be dreading having called customer service. No matter how simple a question they had, it’s now become a chore and will take up
What Does “Customer Service” Mean to a Customer?
Customer Service from the Customer Perspective Today’s customers have had access to a wide range of customer service experiences. The options seem endless, and include talking in-person, communicating through emails or messages, and talking to an automated response system, to
How to Provide Exceptional Customer Service on the Phone
The value of quality customer service is priceless—in fact, it can make all the difference for your business. Good customer service can lift a business in to profound success, while bad customer service can be incredibly detrimental to a business’