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Are You There? Finding The Location of Your Customer

In a world of ever-changing technology, marketing strategies must continue to evolve in response.  An essential field of marketing nowadays is based on location.  As the mobile industry, particularly smart phone app technology, improves and expands, having correct location information

Ann Pung June 15, 2018 business, customer service Read more

“YT?” Pros and Cons of Live Chat

“YT?” Pros and Cons of Live Chat

“Thank you for calling (insert company name here); the next available employee will be with you shortly, please hold.” We’ve all heard horror stories about being put on hold by customer service hotlines—complete with monotone automated messages and irritating music.

Ann Pung September 27, 2015 business, customer service No Comments Read more
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