3 Ways to Improve Agent Performance

Call center agents have a difficult job; they speak to many customer every day, and often those customers are calling because they are upset or frustrated. An agent’s day can also be unpredictable, as they are called upon to perform

“Your Call May Be Monitored…

…or Recorded for Quality Assurance Purposes.” After hearing this statement over and over again while on hold or before speaking to some customer service representative, we have all grown accustomed to the idea that what we are about to say