Every employment position requires certain skill sets. This includes call center agents. For a job requiring constant customer contact and problem solving, there are specific skills necessary to be successful. The essential skill set What are the qualifications? Thinking on
Working remotely is becoming increasingly common as technology continues expanding to include a variety of formats. This type of work can be beneficial for specific kinds of positions; however, for call center agents there are a variety of drawbacks. Disadvantages
We all know that good customer service is an essential part of any thriving business. But what exactly makes for a good call center agent? Great agents have several traits in common: Must-Haves: Being a people person. This is arguably