What is DTMF? DTMF stands for Dual Tone Multi Frequency. It is more commonly known as Touch-Tone, previously AT&T’s registered trademark of DTMF. It is the system activated when you dial the numbers on the keypad of your phone. The
Contact centers are often viewed by businesses are a necessary expense. No matter how quickly technology advances, situations will always arise where customers need to speak one-on-one with a representative. It’s easy for companies to fall into the habit of
Working in a call center isn’t always easy. Customers often call when they are upset or dissatisfied, and agents sometimes listen to one complaint after another. Call center agents are tasked with quickly resolving the issues or irate customers, which