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automated call systems

DTMF vs Live Call Center Agents

DTMF vs Live Call Center Agents

What is DTMF? DTMF stands for Dual Tone Multi Frequency.  It is more commonly known as Touch-Tone, previously AT&T’s registered trademark of DTMF.  It is the system activated when you dial the numbers on the keypad of your phone.  The

Ann Pung February 10, 2016 call center, customer service Read more
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