It's hard to trust that customer service can be handled outside of corporate walls. Our organizational structure allows for top-down management for flawless corporate integration.
Our knowledge and experience allow us to build customized programs to support involved and complex business requirements, and continually work to improve our processes to ensure the highest percentage of first-call resolutions.
If your company is considering call center outsourcing, turn to Customer Elation where cutting-edge technology and established call center infrastructure will give you an indispensable competitive edge.
Customer Elation is always striving to be an industry leader in call quality and customer satisfaction, not only providing better quality than foreign call centers, but US-based call centers as well.
A successful healthcare call center is HIPAA-compliant, provides great customer service and patient care. Customer Elation provides all of this and more with triple redundancy and dedicated agents who know your practice.
Our telephone answering services provided by Elation Answering Service offer a wide variety of customer service, appointment scheduling, or virtual receptionist services to various high-touch industries including medical, legal and finance.
Outsourcing customer service to a call center with decades of experience and established call-management protocols is a way to maximize your resources while providing the best possible experience to your customers.
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Read more from Customer Elation
Outsourcing call centers can be a tempting option for businesses looking to lower costs, but often the initial savings don’t pay off in the long run. Local call centers provide invaluable benefits that outsourced call center can’t — and they
“Thank you for calling (insert company name here); the next available employee will be with you shortly, please hold.” We’ve all heard horror stories about being put on hold by customer service hotlines—complete with monotone automated messages and irritating music.
“Hello, customer service. How may I help you?” With just those eight words, a customer may already be dreading having called customer service. No matter how simple a question they had, it’s now become a chore and will take up
…or Recorded for Quality Assurance Purposes.” After hearing this statement over and over again while on hold or before speaking to some customer service representative, we have all grown accustomed to the idea that what we are about to say