Customer Elation provides call center services for clients who want the capabilities of a large call center but the attention of a boutique shop.
Our knowledge and experience allow us to build customized programs to support involved and complex business requirements, and continually work to improve our processes to ensure the highest percentage of first-call resolutions.
Our telephone answering services offer a wide variety of customer service, appointment scheduling, or virtual receptionist services to various high-touch industries including medical, legal and finance.
Customer Elation is always striving to be an industry leader in call quality and customer satisfaction, not only providing better quality than foreign call centers, but US-based call centers as well.
If your company is considering call center outsourcing, turn to Customer Elation where cutting-edge technology and established call center infrastructure will give you an indispensable competitive edge.
A successful healthcare call center is HIPAA-compliant, provides great customer service and patient care. Customer Elation provides all of this and more with triple redundancy and dedicated agents who know your practice.
Outsourcing customer service to a call center with decades of experience and established call-management protocols is a way to maximize your resources while providing the best possible experience to your customers.
Call center questions?
Read more from Customer Elation
Smartphones and smart devices are infiltrating our lives and the lives of many around the world. To more tech-resistant individuals, it’s concerning and sometimes annoying how distracted people are by their devices. There are even blanket statements out there describing
Although seasonal jobs are beneficial in that they offer supplementary income and skill building opportunities, many individuals do not seek out these jobs due to their temporary nature. People are rarely searching for a short-term position that they know will
Nowadays, many jobs require individuals to take on an increasing amount of tasks. This is often in an attempt to increase customer satisfaction either directly or indirectly. Unfortunately, multitasking often leads to decreases in effectiveness whereas the specialization of jobs
Every employment position requires certain skill sets. This includes call center agents. For a job requiring constant customer contact and problem solving, there are specific skills necessary to be successful. The essential skill set What are the qualifications? Thinking on